Glenn Barnd | Mansions On the Plaza
“I wanted to take a moment to share just how thankful we are regarding Charles’ outstanding work ethic, wonderful personality, and what he brings to Mansions on the Plaza.
Last night we had an emergency situation here at Mansions on the Plaza. This happened about 40 minutes prior to the end of his shift. Charles got a call from a resident stating that they were at their neighbors door, the smoke alarms are going off and they can smell something burning. Charles was quick to grab the keys to the unit and run over there. When he opened the door the unit was filled with smoke. As he went in, he removed the burning pot and placed it in the sink. He then found the resident on the floor and he pulled her from the apartment into the corridor to get her out of the smoke and evaluate her until the fire department arrived. During all of this Charles was calm and did everything he could to make sure everything was under control and taken care of. He did an amazing job, and his quick actions possibly saved the resident’s life and a major fire.
I wanted you to know this, as Charles is truly an exceptional employee and represents Blackwell very positively. He is a great team leader, and is always making sure he and his team are doing things in the best interest of both Blackwell and Mansions on the Plaza.
I wish you and your family a safe and happy Thanksgiving!”
Client | Physical Security | Clayton, MO
“I sat with Harlan from 5:30am to 7am, I watched him check-in 30 contractors in that time. Not a single check-in took more than 30 seconds… I have asked Harlan to continue to record any issues that would cause major delay… Harlan has committed to continue to help root out these issues and strives for the most efficient and effective process at the dock. He understands the current change in culture, where speed is of the utmost essence and continues adjusting to directed parameters. He is a valuable asset to our team.”
“Good afternoon, I just wanted to take a moment to send a kudos about your officer Durrand. I witnessed Durrand explain to a feisty courier why he needed to slow down and stop trying to push past or around [client] policy and procedure. It was articulated very smoothly and handled with a high level of professionalism. Well done, a quality officer with great potential.”
“Please pass on to your management how impressed [client] was with Durrand’s performance with the revolving doors today. Durrand has shown a mastery of his craft that exceeds expectation. I appreciate his hard work, dependability, and team mentality”
Client | Lobby Services | St. Louis, MO
“Just wanted to give the compliment that Anthony has been amazing and such a pleasure to have here today! He’s been so helpful and the residents just love having him up here.”
“Yay to Christine. She really is a star.”
“Oh my goodness what an amazing Blackwell [client] Team! Yes, thank you Doug and your Team for going the distance on this one as Wade states. Although I was a bit stressed with the situation I knew we were in good hands with Blackwell doing the fire watch”
“I was at [client property] last week and since I had my dog with me that I had to take out front I had several opportunities to interact with four of your front desk employees. Anthony is AMAZING. He is definitely an asset and is my dream front desk employee. I did not catch the females name but she was also very friendly and helpful.”
Client | Physical Security | Des Peres, MO
“I just wanted to tell you how much I appreciate Meg’s assistance at our [client] office in Des Peres while we’re all still working from home.
Meg is always willing to assist, ensuring I know which entrance to deliver to so delivery drivers aren’t lost or frustrated, personally getting a dolly to deliver catering food and Staples office supply orders to conference rooms, e-mailing me when items have arrived, etc.
I realize this is outside and in addition to Meg’s regular job duties but she always goes above & beyond so I wanted to make sure you were aware.
Meg has a fantastic attitude and is always pleasant no matter how busy she is.”
Blackwell Services, Inc.
Headquarted in St. Louis MO, proudly serving our cities and districts nationwide with distinction.
- 9378 Olive Boulevard, Suite 330
St. Louis, MO 63132
- (314) 993.3800
- [email protected]